From 1,500 Applicants to Hires in 48 Hours: How Supercare Streamlined Talent Acquisition with TalentMatched

Supercare operates children’s residential homes for young people with learning disabilities across London and the South East. As the company scaled from 60 to nearly 300 employees in just over a year, recruitment became a major operational challenge.

With thousands of applicants each month, Supercare’s small internal talent team was spending huge amounts of time manually reviewing CVs and shortlisting candidates. They needed a faster, more accurate way to identify the best-fit care professionals.

By integrating TalentMatched with their existing tech stack, Supercare has dramatically reduced time to hire, uncovered high-quality candidates hidden in their database, and freed up staff to focus on what matters most, providing exceptional care.

The Challenge: Manual Screening and Missed Opportunities

When Josh joined Supercare as Marketing and Automation Manager, the company was already using advanced tools like Bullhorn and Broadbean, but candidate screening remained a largely manual process.

“Talent acquisition was the only part of our recruitment process that wasn’t automated. We had resourcers whose main job was to scan through CVs, do an initial screening call if needed, and then shortlist. We’re talking 1,500 to 2,000 applicants a month.”

The process required three or four full-time staff just to sift through applications. Without ranking or scoring tools, great candidates often sat unnoticed in the system for days, sometimes long enough for them to take on other roles.

“Speed to candidates was probably the biggest thing we were having an issue with that we didn’t really realise at the time. Someone could be in a shortlist for three or four days while other candidates got focus, and by then they’d already accepted another job.”

The Solution: Seamless Integration and Smarter Screening

Supercare first came across TalentMatched while exploring ways to automate and scale its recruitment process. After seeing how well the platform aligned with their systems and workflows, the team quickly recognised its potential.

“It blew us away. It was the kind of thing where you go, okay, this fits our processes. We didn’t even look at anything else. We looked at TalentMatched, and it was a no-brainer.”

For Supercare, the ability to integrate directly with Bullhorn was very important. As a company that relies on a unified tech stack to maintain speed and accuracy, TalentMatched’s deep integration meant consultants could work entirely within their existing environment.

“We’re very focused on being a single-platform business. The integration with Bullhorn was the most important thing. As soon as someone scores a certain amount, they’re notified automatically in Bullhorn.”

With instant notifications and full visibility across roles, consultants can act on top matches immediately, moving candidates through interviews faster, a critical advantage in a competitive care market.

The Impact: Faster Hiring, Better Insight, and Measurable ROI

Since adopting TalentMatched, Supercare has seen clear improvements in efficiency, speed, and quality.

“We’ve definitely reduced time to hire. We’ve had examples of people interviewed the same day, visiting a home the next day, and being offered a job within 24 hours. Before, we would never have caught those candidates in time.”

The business has also been able to repurpose team capacity from manual shortlisting into higher-value recruitment roles.

“We’ve been able to make the recruitment process more efficient and invest more in the higher end. That’s allowed us to promote experienced recruiters and provide a better service to both candidates and our care homes.”

Josh also uses the TalentMatched dashboard as an operational insight tool.

“It’s probably the easiest way for me to see if my adverts are being effective. If I log in and see no 90%matches in the last month, I know I need to review my job descriptions and where we’re spending.”

Finding the Right Fit for a Complex Sector

Because residential care hiring requires specialist experience, Supercare worked closely with the TalentMatched team to fine-tune the system’s language models and weighting.

“We work in children’s residential care. A normal matching system might think a healthcare assistant and a care worker are the same thing. They’re not. We’ve been able to weight keywords and train the model to focus on residential children’s care. It’s been really impactful.”

Results So Far

• Significant reduction in manual screening time
• Faster time to hire, with candidates progressing from application to offer within 48 hours
• Improved database value, surfacing top matches instantly
• Operational savings, enabling reinvestment in senior recruitment roles
• Data-driven hiring insight, with real-time match analytics showing which job ads and campaigns attract the best-fit candidates

“The biggest benefit has been uncovering the best talent in the database as soon as they apply. Being able to pinpoint great candidates immediately and get on the phone with them has been really impactful.”

Looking Ahead

As TalentMatched continues to evolve, Supercare is already planning to adopt upcoming AI screening capabilities.

“The AI calling agent is going to be huge for us. It’ll take 25% of the recruitment process out by handling the first screening automatically. That’s where the next big time savings will come from.”

 

Find out more on TalentMatched's Voice AI →

Why It Matters

For Josh and his team, TalentMatched isn’t just a screening tool — it’s become a key part of how they manage growth responsibly and keep quality at the heart of every hire.

“I wouldn’t recommend it to any other care companies because we’d like to get to all the great candidates first, but outside of that, 100%. It’s been a game-changer for the first stage of our recruitment process.”

See how TalentMatched can help your team shortlist faster and uncover top candidates instantly. Book a demo today.